FAQ

Where do you ship?

We ship only within the United States. Standard shipping is free on every US order.

How long will delivery take?

Order processing normally takes 1–2 business days, and standard transit normally takes 4–6 business days after carrier acceptance.

Will I receive tracking?

Yes. A tracking number is emailed after shipment. Carrier scans may take a short time to appear.

Can I return or exchange an item?

Eligible products can be returned or exchanged within 30 days after delivery. We cover shipping for approved no-reason returns and quality-problem returns and provide a prepaid label or equivalent free arrangement.

When will I receive a refund?

An approved refund is sent to the original payment method within 5–10 business days after inspection or approval. Bank posting time may vary.

Which payment methods are accepted?

When displayed at checkout, we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Checkout currency is USD.

Can I cancel an order?

Contact us before shipment. After shipment, the order is handled under the Refund Policy.

How do I contact support?

Email sternbergshardul431@gmail.com or call (314) 555-3320 during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Include the order number when asking about an order.

Merchant contact

NeeDoh
Email: sternbergshardul431@gmail.com
Phone: (314) 555-3320
Business and return address: 806 E Broadway, Columbia, Missouri, 65201, United States
Website: 9ak7t6-b1.myshopify.com